|
IS NETBOOKS FOR US?
Q. Is NetBooks a good fit for our business?
If your business holds inventory and has 2 or more people, NetBooks was designed for you.
Q. We run a service business. Is NetBooks a good fit for us?
Q. We do a lot of business outside North America. Is NetBooks a good fit for us?
Not right now. NetBooks does not handle currency other than US dollars.
Q. I am a sole proprietor. Is NetBooks a good fit for me?
It depends on how complex your business is. NetBooks was designed as a multi-user system, and it provides the most benefit for operations with more than one person. However, if you work with contractors or brokers, have a need for “anytime, anywhere” access, or plan to grow and want to start out with the right system, NetBooks is a great choice.
NETBOOKS FUNCTIONALITY
Q. We use QuickBooks®. How is NetBooks different?
QuickBooks is for bookkeeping, which is just a small part of running a business. Netbooks puts you in control of your: sales, customers, vendors, production, inventory, shipping, and yes, bookkeeping.
Q. We use QuickBooks, but we also use a lot of other software. How can NetBooks help?
NetBooks is a single, integrated system that replaces many disconnected “islands” of information you currently use to run your business. If you’re using spreadsheets to track inventory and production, a product like Outlook or ACT! to manage your customers, and QuickBooks for billing and reporting, you’ll find that NetBooks replaces them all while providing a much better way to get your people working together.
Q. We have outside sales people and brokers. Can they use NetBooks?
Yes, and they’ll love it. Because NetBooks is delivered over the Internet, you can grant “anytime, anywhere” access to people outside your company. You can also restrict access to only the parts of the product they need to use. Because you can add users for less than $1 a day, it makes sense to do so.
Q. With all these people using NetBooks in my business, how can I control who sees what?
NetBooks lets you decide who can access NetBooks, and which features they can use. We help you set this up when you switch to NetBooks, and only a user with administrative privileges can change it.
SERVICE & SUPPORT
Q. How is NetBooks supported?
NetBooks support is just a click a way. In fact, it’s built right into every NetBooks screen. When you click on the support link, you are immediately connected to a business support specialist who knows who you are, the company you’re with, and where you are in the product. With your permission, our support rep can see exactly what you're seeing in NetBooks. This means most questions are resolved during the first interaction. If we can’t solve it right away, we’ll call you, saving you phone charges and hold times.
Q. What are your support hours?
NetBooks support hours are 9:00 AM to 5:00 PM, Monday through Friday, Pacific time.
Q. Can I get support on the weekend?
Support inquiries sent outside of support hours, including over the weekend, are handled in the order received on the next business day.
Q. How often do you update NetBooks?
One of the advantages of NetBooks is that you always have the most current version. You don't need to do anything to upgrade; it just happens.
We add features on a regular schedule, with minor releases as often as once a month, major releases every quarter, and bug fixes, when necessary, as fast as a few hours.
As a customer, you have an active voice in helping us prioritize new features. If there's a feature you think should be part of NetBooks, just let us know.
REQUIREMENTS
Q.How fast an Internet connection will we need to use NetBooks?
NetBooks is designed to run very quickly and support multiple users over any broadband Internet connection such as DSL or cable.
Q. Will NetBooks work on standard modem dial-up?
Yes, but you won’t like it. It will be slow on dialup, so think of this as a backup only. A mobile broadband card, available from any major cell phone service provider, is a better option.
Q. Will NetBooks work on a satellite internet connection?
No, NetBooks does not work well with satellite internet connections.
Q. Which browsers does NetBooks work with?
Q. Can I use NetBooks on a Mac?
Yes, you can use NetBooks on a Mac with the Firefox browser. Firefox is free and available at http://www.getfirefox.com
Q. Can we use NetBooks offline?
No, an Internet connection is required to use NetBooks.
HOSTING
Q. How do I know our data is secure?
Security has been built into NetBooks since the very beginning. Our founder (the man behind the original QuickBooks) was CEO of nCircle, one of the leading network security companies whose customers included Visa, Morgan Stanley, and numerous government agencies. Several other key people from nCircle are part of NetBooks, and work continuously to ensure that NetBooks remains secure and your data remains safe.
In addition, our servers are located at Equinix, in a bank-grade facility that provides full redundancy and automatic failover of all major systems, including power and network. Equinix is the largest global network-neutral data center and Internet exchange services company in the world. Their customers include GE, Google, IBM, PayPal, Sony and Yahoo!.
As a result, your data is far safer in NetBooks than it would be if it were on your personal computer. Or your bookkeeper’s.
Q. Is there a limit to how much information I can store in NetBooks?
No. There is no practical limit to the number of companies, people, and items that you can add to NetBooks. There is no separate data storage or hosting charge.
Q. How do I control access to sensitive parts of NetBooks, like check writing or customer data?
NetBooks gives you a high degree of control over who can access the system, and which features they can use. We help you set this up when you switch to NetBooks, and only a user with administrative privileges can change it.
|
