Support Overview

Everyone thinks calling tech support is a waste of time. We couldn’t agree more. When you’re in a hold queue, you’re paying twice: once for support and once because your time is being wasted.

To get you back on track as quickly as possible, NetBooks provides an unheard-of level of customer support.

For starters, support is always just a click away — it’s built right into every NetBooks screen. When you click on the support link, you’re connected to a business support specialist who knows who you are, the company you’re calling about, and where you are in the product.

More importantly, they have real small business experience. That means no maddening scripts and no need to repeatedly describe your problem.

With your permission, our support team can see exactly what you're seeing in NetBooks. This means most questions are resolved during the first interaction. If we can’t resolve it right away, we’ll call you, saving you phone charges and hold times. (For those of you who can’t imagine a support experience without a little dreadful hold music, please call 86-NETBOOKS, ext. 199).

Finally, NetBooks support is included at no additional cost. That means we’ll be there for everyone in your company, every step of the way.